Accessibility Statement for Waste Collection Surrey Website

Waste Collection Surrey is committed to ensuring that our online waste and recycling services are accessible and usable for all residents, businesses, and visitors in the Surrey area. We want as many people as possible to be able to use our website to find information about waste collection, recycling schedules, and related local services without barriers.

Our Accessibility Commitment

Our goal is for the Waste Collection Surrey website to meet the Web Content Accessibility Guidelines version 2.1, at the AA level. These guidelines are internationally recognised standards that explain how to make web content more accessible to people with a wide range of disabilities, including visual, hearing, cognitive, and motor impairments.

By working toward WCAG 2.1 AA compliance, we aim to provide a consistently accessible online experience for everyone in the Surrey area who needs information about waste and recycling services.

How We Support Accessibility

The Waste Collection Surrey website has been designed and developed with accessibility in mind from the outset. This includes clear structure, consistent navigation, and practical content that supports users with different abilities and technologies.

We regularly review our content and layouts to make sure they remain easy to read, understand, and navigate. Where possible, we avoid complex layouts and unnecessary elements so that the information remains clear for everyone, including residents using assistive technologies.

Screen Reader Compatibility

Our website is built to work with modern screen reader software used by people with little or no vision. We have taken steps to provide meaningful headings, descriptive page titles, and text equivalents for non-text content where appropriate. This helps screen reader users understand the structure of each page and move quickly to the information they need about waste collection in Surrey.

We also aim to ensure that important information is available as readable text rather than embedded within images. This supports users who rely on screen readers to obtain details such as collection times, service updates, and contact information.

Keyboard Navigation

The Waste Collection Surrey website is designed to be navigable using a keyboard alone, without the need for a mouse or touch input. Users should be able to move through links, buttons, and form fields in a logical order using the Tab, Shift and Tab, Enter, and arrow keys.

Key interactive elements, such as forms to request waste collection support or to check local services, are built to be accessible via keyboard. Visual focus indicators are provided so users can clearly see which element is currently selected as they move through the page.

Text, Colour, and Layout

We aim to use clear, plain language across the Waste Collection Surrey website, avoiding unnecessary jargon so that information about waste and recycling is easy to understand. We use headings and subheadings to break up content and help users find relevant sections quickly.

We also consider colour contrast between text and backgrounds so that content is readable for users with low vision or colour vision deficiencies. Wherever possible, we avoid using colour as the only way of conveying important information about services in the Surrey area.

Ongoing Improvements

Accessibility is not a one-time project for Waste Collection Surrey. We view it as an ongoing process and are continually working to identify and fix issues that may affect users. As new guidance, technology, and best practices emerge, we will review and update our website to maintain and improve accessibility.

We welcome feedback from Surrey residents and service users to help us prioritise improvements and make our information easier to access for everyone.

Requesting Accessibility Support

If you experience any difficulty using the Waste Collection Surrey website, or if you need information about waste collection services in a different format, we encourage you to contact us. We will do our best to provide the information you need and to address any accessibility barriers you encounter.

You can contact our accessibility team by email, by phone, or in writing. Please provide details of the page or service you were trying to use, the nature of the problem, and, if possible, the type of assistive technology or device you were using. This information helps us investigate and resolve issues more quickly.

We are committed to making waste and recycling information for the Surrey area accessible to everyone and will respond to accessibility requests and feedback as promptly as we can.